Shipping & Returns

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

A tracking number will be sent by email once your order has shipped. Please allow 24–48 hours for tracking to update.

If your package has not arrived within the estimated delivery window, please contact us at hello@myhalogear.com with your order number.

We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging. Used or activated items are not eligible for return.

Email returns@myhalogear.com with your order number and reason for return. We respond within 2 business days. Please do not send items back before receiving confirmation from us.

Customers are responsible for return shipping costs unless the item is damaged or defective. We recommend using a tracked shipping service. We are not responsible for returns lost in transit.

Once your return is received and inspected, your refund will be processed to the original payment method within 5–10 business days.

Contact hello@myhalogear.com within 7 days of delivery with your order number and a photo of the damage. We will arrange a replacement or full refund.

Items marked as final sale, returned after 30 days, or that have been used or activated are not eligible for return.

We do not process direct exchanges. To get a different colour, return your original item and place a new order.

For returns: returns@myhalogear.com
For general queries: hello@myhalogear.com